AFFILIATES 

Our subsidiaries continue to get stronger, to face the challenges that present the business environment. 

Crédito Afianzador, S.A., Compañía Mexicana de Garantías (CASA) 

CASA sales increased by 4% in relation to the previous year. Technical profit ended 5% above estimates. Net profit was $8.9 million pesos, while the solvency margin was $133 million pesos. 

Fitch Ratings  upheld the “AA-(mex)” corporate rating at national level. The rating forecast is stable. 

The institution assumed the commitment to generate strategic actions to contribute to the profitability of the business and reach a growth aligned with GNP objectives.

VALMEX, Soluciones Financieras, S.A. de C.V., SOFOM E.N.R. (VALMEX) 

Company profits were $23 million pesos, surpassing the previous year’s results by $13 million pesos. This result derives from the efforts expended in the placement of new operations and higher income in the financial margin. 

Médica Móvil 

In the course of 2017, Médica Móvil faced important challenges and learned great lessons. Our aim is to provide a better customer experience, manage resources more efficiently and attract new services.

Our call center took more than 83,000 calls leading to different services. In Health, we provided 6,820 telephone medical consultations; conducted 2,496 at-home Life insurance examinations; gave 6,574 home medical consultations, and provided 5,088 ambulance services. The roadside assistance service attended 8,397 calls for towing and 3,136 for basic road services (jump starts, tire changes and fuel delivery). All the above reached an average overall satisfaction rate of 93.1%. 

Due to the catastrophic events of September 19, we implemented a contingency plan that enabled us to provide uninterrupted service to our customers and to the community. After the quake and for several days, we operated from a temporary center providing a total of 354 services, of which 246 were on-site consultations, 24 emergency ambulance services, 32 home medical consultations, 25 telephone medical guidance, 5 programmed transfers and 22 rescue transfers.

In coordination with GNP and the Red Cross, Médica Móvil  transported more than 6 tons of supplies. We reached outlying communities, like San Juan Pilcaya, in Puebla, to deliver food supplies, medicines and medical support.

Furthermore, and for the first time, we offered a psychological support line to the general public, attending 111 people who showed signs of post-traumatic stress following the earthquakes.